SHIPPING, RETURNS & EXCHANGES

Thank you for shopping with Antler and Rose. We hope you love your order, but if you are not completely satisfied with your purchase we accept returns for store credit only.

 

DOMESTIC SHIPPING

All domestic orders are shipped via United States Postal Service and are fully trackable. Tracking is provided once your order is processed and packaged at our warehouse.

We offer Priority Mail and Overnight Shipping. Prices will vary depending on the weight of your package and your shipping location.

While we do all we can to ensure your order is delivered on time, once your order has left our facility we are not responsible if it is lost, stolen or damaged in transit. In addition we are not responsible for delays in shipment due to conditions beyond our control such as weather, postal service interruptions, etc.

 

Undeliverable Packages: 

If the address provided is incorrect and unable to be delivered by UPS or USPS, the customer will be responsible for any additional postage fees that are incurred. A flat rate $8.00 shipping cost will be charged to the customer to re-deliver the order with the corrected shipping address. Please double check that your shipping address is correct while on the check out page.

 

LOST PACKAGES: USPS provides insurance up to $100 on Priority Mail packages. We recommend upgrading to $8 Priority shipping at check out. Antler and Rose is not liable for USPS First Class Mail packages that are lost or stolen and will not offer a refund. Please email hello@shopantlerandrose.com for assistance in filing an insurance claim on USPS.gov.

 

DOMESTIC RETURNS AND EXCHANGES

 

Exchanges

Due to limited quantity of inventory, we do not offer direct exchanges. If you would like to order a different size, return your merchandise within 14 days of purchase and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Once your item has been received, you will then be issued store credit for the returned item in which you may use to purchase a new size.
We cannot guarantee the item you are trying to exchange for will still be available. We cannot honour a new discount code for exchange requests of different items.

 

Returns

We accept returns received to us within 30 days of purchase with receipt or proof of purchase for most items that follow the returns requirements below. After 30 days, we are unable to accept returns on any purchases.

 

Returns requirements

  • Merchandise must be posted in the mail within 30 days of the purchase date. Any items posted after this timeframe may be denied.
  • Merchandise must be unworn, unwashed, unstained, unaltered as well as smoke, deodorant, and perfume free.
  • Merchandise must have all tags, including any Antler and Rose hangtags, attached.
  • Any products marked FINAL SALE cannot be returned.
  • All footwear returns must include the original shoebox in its original condition, without postal labels.
  • The following goods cannot be returned: intimates, swimwear, stockings, hair accessories, hats, earrings, cosmetic/beauty products including self-tanners, hosiery, adhesive bras, bodysuits, jewelry, and sunglasses
  • All sale items and gift cards are final sale and cannot be refunded, returned or exchanged.

Please note if you paid for shipping for your order, you will not be credited the cost of shipping when we receive your return. Antler and Rose reserves the right to refuse a return or exchange based on the condition of the item being returned. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.

In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 30 day return policy we reserve the right not to provide a store credit, refund or exchange. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.

**PLEASE KEEP YOUR TRACKING INFORMATION**

 You are responsible for tracking your return package. Please keep note of the tracking number that is generated through your return label. Once it is received back to us, please allow 2-4 business days for processing. You will receive an email once your store credit is available. Return credit may not be used towards previous purchases. 

 

Return Process from the U.S.

To initiate a return or exchange, email us at hello@shopantlerandrose.com with your order number in the subject field. Please allow 1-3 business days for us to process your email. We are a small team! Not to worry, we will always honor your return based on the initial email send date, given that the delivery date falls in line with our policies.

We will email you a return form that you will include in your return package.

The return shipping is the responsibility of the customer. We do not provide return labels. Please send returns to:

 

Antler and Rose Returns

P.O. Box 462446

Garland, Texas 75046

 

Once returned item(s) is/are received, your item will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, you will receive an email containing a gift card code equal to the amount of the returned item(s), including sales tax (if applicable), once your return has been processed. Gift Card funds are available immediately once your return is processed. These gift cards cannot be refilled and will only expire once the funds have been depleted.

**PLEASE KEEP YOUR TRACKING INFORMATION**

 You are responsible for tracking your return package. Please keep note of the tracking number that is generated through your return label. Once it is received back to us, please allow 2-4 business days for processing. You will receive an email once your store credit is available. Return credit may not be used towards previous purchases. 

Store Credit

  • Store credit can only be used at www.shopantlerandrose.com
  • Please treat store credit like cash.
  • Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
  • Store Credits are non-transferable.
  • Store credit is valid for 12 months after the date of issue.
  • Store credit is provided in the currency in which you paid.
  • Your use of store credit constitutes your agreement to our Terms & Conditions.

 

Additional Return Details

Items purchased with a free gift must also include the free gift if being returned. Items returned after 30 days do not qualify for a return, refund, store credit or exchange. Shipping fees are non refundable. Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.

 

HOLIDAY RETURN POLICY: Orders placed from November 23-December 24 can be returned for store credit until January 31, 2019. 

 

DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopantlerandrose.com within 5 days of delivery. Please include a picture of the damage and your order number. After the item has been worn, it’s yours for good! Antler and Rose is not liable for damage that occurs as the item is being worn. As a small business, we have this policy in place to protect ourselves, and YOU, our customer. We reserve the right to refuse a returned item that was reported as damaged if the items show any sign of wear

 

SALE ITEMS AND/OR ITEMS PURCHASED DURING A SALE

Any products marked FINAL SALE cannot be returned, exchanged or be given store credit.

Discount codes are not accepted on sale items. Merchandise purchased during a sitewide sale or on sale, are eligible for store credit only, but may not be returned for a refund.  Items purchased on sale or with a promo code are eligible for store credit only in the amount of the lowest price of the item. All sales or coupon codes exceeding 30% off are FINAL SALE and ineligible for return. These returns will not be processed for online or in-store credit.

Items purchased on sale or with a promo code are eligible for store credit only in the amount of the lowest price of the item.

MISSING/INCORRECT ORDERS:

We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing hello@shopantlerandrose.com with your invoice number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item as soon as possible so that we can ship you the correct item upon receipt of proof that you have sent back the wrong or faulty item.

PRICE ADJUSTMENTS:

Should an item on the site be marked down after you have purchased, please contact us at hello@shopantlerandrose.com within 14 days from the order date for a one-time price adjustment. Credit will be issued in the form of store credit. We’re sorry but we are unable to offer price adjustments for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing order.

We are are a small brand, so please be respectful of our policy :)